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Team Role

Use this service teams setting to designate the role for each user added to a service team. Service Roles help you organize your service team members into categories, often based on job duties.

Roles do not have to be unique—for example, two users can be assigned to a Compliance role. If you want multiple users to be assigned the same role, it's sometimes best to create a generic user that leverages an email distribution list, so that way you can maintain the users as part of your IT process. For more information on how you can use generic users, see Generic Users on the Service Teams page.

For more information, see Service Teams.