Contents

Introduction Before you start Sync frequency Enable or disable alerts and status integrations Enable alerts and status integrations Disable status and alerts integrations Re-enable status and alerts integrations See alerts and statuses on a financial account See alerts and statuses on the dashboard

 

Introduction

The alerts and status integration allows you to view critical information about your clients’ accounts in Tamarac CRM. Schwab uses alerts to keep you up to date on daily account activity, whether these notices are informational or require immediate action. These processes are essential to ensuring you’re able to support your clients in achieving their investing and financial goals.

To streamline your process, you can see the following items from Schwab in Tamarac CRM:

Schwab Alerts	Schwab Statuses
Informational messages generated by Schwab to help you serve your clients, including: Money movement. Deposits and withdrawals. Digital account opening. And more.	The current state of requests you have submitted to Schwab, including: Account Maintenance. Digital Envelope. Transfer of Account. And more.

This topic provides information about how to set up and see Schwab alerts and statuses in Tamarac CRM. For more information about Schwab’s alerts and statuses, in Schwab’s Help Center search for Introduction to Status Hub.

Before you start

Before you can enable and use this feature, you must:

• Enable the Schwab integration. For steps, see Enable the Schwab Integration.

• Enable the Schwab SSO integration. For steps, see Schwab Single Sign-On (SSO) Integration.

Sync frequency

After enabling integrations and the first sync has occurred, you'll see alert and status records. Updates from Schwab Advisor Center will sync to Tamarac CRM multiple times daily.

To best align with Schwab Advisor Center, alerts and status records will appear and actively sync in Tamarac CRM for the following durations:

Schwab data	retention period	Active sync period
Statuses	90 days after the request is resolved or canceled	Until the request is resolved, canceled, or deleted
Alerts	18 months after alert creation	30 days after alert creation

After the listed retention period, the record will be deleted from Tamarac CRM.

Enable or disable alerts and status integrations

To see alerts and statuses in Tamarac CRM, you must:

• Have financial accounts actively custodied with Schwab.

• Enable the Schwab, Alerts, and Status integrations in Tamarac CRM Configuration Settings.

• To see the dashboard, you must also have the security role Tamarac Schwab Alerts & Status Dashboard User (Managed).

Once you’ve enabled the integration, you’ll see all the Alerts and Status records after the next automatic sync.

The following are steps to turn on or off the Schwab Alerts and Status integrations.

Enable alerts and status integrations

To set up the Schwab Alerts and Status integration:

1. In Tamarac CRM, in the bottom left under Home, select Tamarac Settings.

   

2. Under Setup, select Configurations.

   

3. Select Configuration Settings.

   

4. To open the configuration page, in Custodians, select Schwab.

   

5. The Alerts and Status integrations are turned off by default.

   

   To enable Alerts, in the command bar, select Setup Integration and select Alerts.

   

6. In Schwab Integration: Alerts, select Enable.

   

7. You may be prompted to sign in to Schwab if you aren’t already authenticated.

8. Select Close. The Alerts integration is enabled.

   

9. To enable Status, in the command bar, select Setup Integration and select Status. Repeat the same steps as for Alerts.

   

Disable status and alerts integrations

To disable the Alerts or Status integration:

1. In Tamarac CRM, in the bottom left under Home, select Tamarac Settings.

   

2. Under Setup, select Configurations.

   

3. Select Configuration Settings.

   

4. To open the configuration page, in Custodians, select Schwab.

   

5. In the command bar, select Setup Integration and select Alerts or Status, whichever you want to disable.

   

6. In Schwab Integration: Alerts, select Disable.

   

7. Select Close.

Re-enable status and alerts integrations

If you want to change the Schwab credentials associated with this integration, you can re-enable it for a different set of Schwab credentials.

To re-enable the integration with different Schwab credentials:

1. In Tamarac CRM, in the bottom left under Home, select Tamarac Settings.

   

2. Under Setup, select Configurations.

   

3. Select Configuration Settings.

   

4. To open the configuration page, in Custodians, select Schwab.

   

5. In the command bar, select Setup Integration and select Alerts or Status, whichever you want to re-enable.

   

6. In Schwab Integration: Alerts, select Enable.

7. Sign in with your Schwab credentials, and then select Re-Enable.

   

8. Select Close.

See alerts and statuses on a financial account

Alerts and statuses appear on financial accounts records on the Custodian Alerts & Status tab and sub-grids.

Use the following system views in these grids:

Schwab Alerts	Schwab Status
All Active Active Last 30 days Active Last 60 days Active Last 90 days All Archived	All Active Active Last 30 days Active Last 60 days Active Last 90 days All Resolved/Cancelled

See alerts and statuses on the dashboard

If you have the Tamarac Schwab Alerts & Status Dashboard User (Managed) security role, you can see the Schwab Alerts & Status dashboard with this integration.

Use the following system views in these grids:

Schwab Alerts	Schwab Status
All Active Alert Records All Archived Alert Records Client Active Alert Records Firm Active Alert Records	All Active Status Records All Resolved/Cancelled Status Records Client Active Status Records Firm Active Status Records