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Troubleshoot Post From FTP Errors

Contents

Introduction

There are two main types of errors you may encounter when posting from FTP: Matching errors and upload errors. This page discusses how to troubleshoot those types of errors.

For more information about Post From FTP, see Post From FTP (Auto-Post) to Client Portals.

Matching Errors

Regardless of matching method, you may see errors in matching.

You may see matching errors reported in:

1. The Unsuccessful Rows row in the matching summary.

2. The column corresponding to where the error occurred. Most often you will see the Account Number column highlighted for the file where a matching error occurred.

Click the warning icon to learn more about what the issue was and how to resolve it.

Upload Errors

Upload errors occur after the matching step and are documented in the Errors/Warnings column on the Post From FTP Status page. To learn more about upload errors, see Post From FTP Status.