Back Home > Tamarac Reporting > Clients and Client Portals > Common Customer Service Requests > Track How Much Longer a Password Link is Active (Authentication Link Expiration)
|
Back |
Home > Tamarac Reporting > Clients and Client Portals > Common Customer Service Requests > Track How Much Longer a Password Link is Active (Authentication Link Expiration)
|
Track How Much Longer a Password Link is Active (Authentication Link Expiration)
When you enable a client portal or reset a client's password, Tamarac sends the client an automatic email with a link to set up their password and, if required, dual-factor authentication.
When you first enable a portal, the client has 72 hours to click the link in the automatic email before the link expires.
When you reset a client password, the client has 24 hours to click the link before it expires.
The Authentication Link Expiration countdown timer allows you to track of how much time remains for each link. Each time you resend an activation email or password reset email to an individual client, the Authentication Link Expiration countdown timer resets. When you send multiple emails, only the most recent link sent remains active.
The Authentication Link Expiration countdown timer only appears on the Client Portal panel for clients with pending or active portal status. Each time you send a client a new password email, the Authentication Link Expiration countdown timer resets.
You will find the Authentication Link Expiration countdown timer on the Client Portal panel and on the Clients page as a column.
To find all clients with outstanding links and see which ones may need a reminder or a new link sent, sort the Authentication Link Expiration column on the Clients/Client Portals page.